We're here to help!
Our support page offers you useful links to the sklera help center and user manual.
You will also find answers to frequently asked questions regarding sklera CMS, sklera Player, as well as purchase options and pricing here.
Find answers to our frequently asked questions below.
How can I obtain a license?
Does sklera also sell displays/hardware?
Is there a retailer discount at sklera?
Are there quantity discounts at sklera?
Are there discounts for educational institutions and non-profit organisations?
How can I become a sales partner of sklera?
Is Google CDM (chrome device management) already included in sklera?
What is the difference between sklera standard and sklera professional?
Can I combine different product packages in one channel?
No, only one package can be used per channel.
I only need sklera for a single event. Can I also use it for less than one year?
How long is a demo account valid?
Can I reactivate my demo account?
What happens to my data when my demo account expires?
We will store your uploaded data for a further 6 months, after which it will be deleted.
On which hardware does sklera run?
Will sklera also work on my LG WebOS TV or my Samsung Tizen TV?
No, you need a professional or public display from these manufacturers to use the sklera Player or you can use your LG WebOS TV or Samsung Tizen TV with an external player hardware (e.g. Amazon Fire TV).
How do I install the sklera Player?
I forgot my sklera CMS password - what can I do?
What is a channel?
A channel includes your media items, playlists and players that belong to your account.
What is the difference between sklera CMS and sklera Player?
The sklera CMS is the central control element for content and displays. The sklera Player brings your content created in sklera CMS to the display. The sklera Player acts as the required operating system, which is installed directly on the display.
Can I combine different hardware?
Yes, there are no restrictions. It is possible to share different player platforms.
Can I run sklera on my own server?
Can I use sklera as a white-label solution for my company?
Where is my data hosted in sklera cloud?
Is there any training for the sklera CMS?
Can I manage my displays at different locations?
Yes, your displays connect to the server and can be operated regardless of location.
Can sklera be operated offline?
Yes, transferred data is stored offline. The player synchronises automatically as soon as a connection to the server is available again.
Does sklera also work in 4k?
Yes, content can be uploaded in 4k and played using the appropriate player hardware.
Does sklera work in portrait format?
Yes, sklera works in both landscape and portrait format.
Which image and video formats work in sklera?
Can I upload PowerPoint or Word documents?
Yes, these document formats can be uploaded and played back as images in the sklera standard and sklera professional packages.
Animations from PowerPoint cannot be uploaded here.
Only PDF documents can be uploaded and used in the Basic package.
Can I program my own content?
Where does the weather data come from in sklera?
How can I integrate Instagram/Facebook/Twitter?
Can I integrate YouTube videos and channels?
Yes, you can integrate individual YouTube videos that are streamed (no offline capability).
YouTube channels and playlists cannot be integrated.
Can sklera operate with a Raspberry Pi?
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